1. Is the Hotel located on the beach?
  2. What does breakfast include?
  3. When are special offers available?
  4. Can I apply more than one offer for the same reservation?
  5. What is the difference between the apartment and the ocean front rooms?
  6. Do all the rooms have AC?
  7. What are the operation hours of Zabor Restaurant?
  8. Do you offer "All Inclusive" service?
  9. Do you have parking space?
  10. We are renting a car at Cancun airport, how do we reach the Hotel?
  11. What is the maximum number of people per room?
  12. Is there a special rate for single occupancy?
  13. What are front desk hours?
  14. At what time can I check in?
  15. At what time do we have to check out from the room?
  16. Do you accept children?
  17. Can we book third party tours and activities at the front desk?
  18. Do you provide iron and iron boards?
  19. Do you have Internet connection?
  20. Is there a safe-box in the room?
  21. Is there a gym or spa?
  22. I am not guest at the Hotel, can I use the swimming pool?
  23. Is the private roundtrip transfer from the airport included?
  24. I'm leaving early, can I check out the night before I leave?
  25. Can I drink the tap water?
  26. Where can I exchange currency?
  27. How far is the Hotel from the Riviera Maya attractions?



  1. Is the Hotel located on the beach?

    The Alhambra Hotel is located right on the beach in the downtown area of Playa del Carmen. Only one block away from the famous shopping and restaurant 5th avenue.

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  2. What does breakfast include?

    One hot drink (tea or coffee), orange juice and one main dish from the combo upper section of our breakfast menu.

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  3. When are special offers available?

    Our special offers are available year round except from December 20th to April 19th.

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  4. Can I apply more than one offer for the same reservation?

    No, our special offers and discounts are only available individually; they cannot be added to the same reservation.

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  5. What is the difference between the apartment and the ocean front rooms?

    Apartment: Consists of a sleeping area and a living area with a small kitchenette and a very large balcony.

    Ocean Front Rooms: these rooms have a king size bed or 1 queen size bed and only a small refrigerator.

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  6. Do all the rooms have AC?

    Yes all the rooms have individual AC units.

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  7. What are the operation hours of Zabor Restaurant?

    Breakfast: 8:00 - 11:00

    Lunch: 12:00 - 17:00

    Dinner: 17:00 - 22:00 (may vary throughout the year)

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  8. Do you offer "All Inclusive" service?

    No, our rates cover the room rental, breakfast, beach towels, sun beds and umbrellas on our beach front upon availability.

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  9. Do you have parking space?

    As many small Hotels located downtown, we don't have a parking space, but people are free to park along the downtown sidewalks that are painted in white. There are also nearby a private covered parking garage at Plaza Pelicanos (10 pesos/hr)

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  10. We are renting a car at Cancun airport, how do we reach the Hotel?

    From Cancun airport, please take the only highway south towards Playa (307).

    Driving into Playa you will go through various traffic lights, and intersections are indicated with big green signs.

    Go straight until you reach the exit that says "AVENIDA JUAREZ", one of the last. Make sure you keep in the central lane as you will not be allowed to turn if you keep on the side lanes. Also keep on the left hand side of the central lane.

    Take a left at the AVENIDA JUAREZ light, and drive all the way along Avenida Juarez until the end, where you will be forced to take a left (one way street), upon meeting Avenida 10.

    Drive along Avenida 10 for about 4 blocks until on your right hand side, you will see Calle 8 where you will have to turn right all the way down to the beach.

    We will be on the right hand side. When entering the pedestrian area you may have to inform the police officer that you are a client going to the Alhambra Hotel.

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  11. What is the maximum number of people per room?

    Most of our rooms have a king bed or queen bed, with a maximum occupancy of 2 people; the rooms with a sofa bed can accommodate up to 4 adults.

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  12. Is there a special rate for single occupancy?

    The room rate is the same for single or double occupancy. From 3 to 4 people per room there is an extra charge per night ($12 USD per person per night).

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  13. What are front desk hours?

    The hours are from 7 am to 10 pm; should you arrive at night after 10 pm, there is a door bell next to the main door, the night guard will be expecting you to give you the keys to your room, and in the morning you can check in at front desk.

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  14. At what time can I check in?

    Check in time: 3:00 PM - check out time: 12 noon. If you arrive in the morning and your room is available before 2:00 PM, we will check you in immediately. Otherwise, we will store your luggage and give you beach towels.

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  15. At what time do we have to check out from the room?

    Check out is at 12 PM noon; If your departure time is later than noon, after check out, we will store your luggage, and we will provide you with towels and soap and shampoo for a shower at the bathroom by the lobby.

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  16. Do you accept children?

    Children are welcome but should be under adult supervision at all times.

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  17. Can we book third party tours and activities at the front desk?

    Yes, please consult our front desk staff.

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  18. Do you provide iron and iron boards?

    Yes, should you need an iron and iron board, please contact our front desk.

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  19. Do you have Internet connection?

    Free Wireless Internet connection is available in the lobby area.

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  20. Is there a safe-box in the room?

    Yes.

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  21. Is there a gym or spa?

    We have a Ocean View Yoga Salon where Hatha and Kundalini yoga lessons are taught. Aura Spa is our own Day Spa where you will find a variety of high quality services at affordable prices. http://www.auraspaplaya.com/

    There is no gym at the hotel, but there are various ones in the area. You can obtain more information from front desk.

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  22. I am not guest at the Hotel, can I use the swimming pool?

    No, the common areas, swimming pool/solarium/bar are of exclusive use of our guests. The area of Zabor Restaurant is open to the public.

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  23. Is the private roundtrip transfer from the airport included?

    No, the private round trip transportation has an extra charge.

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  24. I'm leaving early, can I check out the night before I leave?

    It is recommended that you do settle the bill the night before you leave. Then when you actually leave, you can simply leave the room keys, and key and pool towels at the front desk.

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  25. Can I drink the tap water?

    It is not recommended to drink the water from the faucet, however it is safe to use for brushing your teeth. A complementary bottle of water will be placed in your room for the first day you stay. Water fountains are available in the hotel's hallways. All vegetables are cleaned with purified water and the ice and drinks are prepared with purified water also.

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  26. Where can I exchange currency?

    The best rate is found in banks. There are also various Exchange Houses along 5th Avenue where you can exchange Euros, Pounds and USD for Pesos. Most shops and restaurants will accept USD, just make sure you check the exchange rate before buying and agree to it.

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  27. How far is the Hotel from the Riviera Maya attractions?
    • Quinta Avenida in Playa del Carmen: 1 min. walk.
    • ADO Bus station: 10 min. walk.
    • UltraMar Ferry to Cozumel: 10 min. walk
    • Xcaret Park: 4 miles (5-15min car ride)
    • Xpu-Ha Beach: 15.5 miles.
    • Paamul Beach: 12.5 miles.
    • Tulum archeological site: 37 miles.
    • Dolphin Discovery: 12 miles.
    • Cozumel Island: 45 min. by ferry
    • Cancun airport: 37 miles.
    • Xel-Ha Park: 34 miles.
    • Puerto Aventuras: 12 miles.
    • Puerto Morelos: 18.5 miles
    • Akumal beach and Yalku lagoon: 22 miles
    • Coba archeological site: 40 mins drive from Tulum.
    • Chichen Itza archeological site: 2.5 hrs drive
    • SianKa'an Biosphere: 1.5 hrs south of Tulum.
    • Walmart: 5 small blocks
    • Comercial Mexicana: 7 blocks
    • Banorte bank: 2 blocks
    • Catholic Church: 4 blocks
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